Japan

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Opinions and Complaints

Contact Point
State Street Global Advisors (Japan) Co., Ltd.
Compliance and Risk Management Department
Phone No.: +81-3-4530-7085

The below organizations also accept consultation about the Type I Financial Instruments business activities, Type II Financial Instruments business activities, Investment Advisory business activities and Investment Management business activities.

For Type I Financial Instruments Business:
Financial Instruments Mediation Assistance Center (FINMAC)

For Type II Financial Instruments Business:
The Investment Trust Association, Japan

For Investment Advisory Business:
Japan Investment Advisers Association

For Investment Management Business:
The Investment Trust Association, Japan or Japan Investment Advisers Association

In cooperation with Japan Securities Dealers Association, The Investment Trust Association, Japan and Japan Investment Advisors Association, Financial Instruments Mediation Assistance Center (FINMAC) has been established as a direct contact point for various consultations and inquiries regarding member associations’ activities and has been endeavoring for solving issues efficiently and comprehensively.

For more details, please see the website of the FINMAC.
Phone No.:0120-64-5005 (local toll free)
Service days: Monday – Friday (except for national holidays and other bank holidays)
Service hours: 9:00 am – 5:00 pm

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Important Note

State Street 's action in response to the Anti-Money-Laundering (AML) initiatives